FAQ

After you place an order, we send an order confirmation to the email address entered at checkout. Your order then enters processing, where we review the order details and prepare the parcel for dispatch. Processing takes 1 to 2 business days (Monday to Friday).

Once processing is finished, the parcel is passed to the carrier for dispatch. Delivery time is estimated at 5 to 8 business days (Monday to Friday) from the dispatch date. Any costs shown at checkout can be reviewed before you complete payment, and free shipping applies within the United States.

We ship orders within the United States using established carriers. Depending on your address, parcel size, and service availability, delivery may be completed by USPS, UPS, or FedEx. The carrier used for your shipment can vary, and the selected carrier will be shown in your tracking details after dispatch.

When your parcel is dispatched, we send a shipping confirmation email that includes tracking information. Tracking may take a short time to appear after the carrier receives the parcel. You can also follow your shipment here: Track your order here.

If you need to cancel, contact support@hodgery.com as soon as you can. A cancellation can be considered only before the order is processed or dispatched. If the parcel is already on the way, you will need to wait for delivery and then request a return within the 30 day window.

To begin, email support@hodgery.com within 30 days after delivery. Please include your order number and the item you would like to return. We can review returns only when the item is unused, in the same condition it arrived in, and sent back with the original packaging, tags, and any included parts. Requests received after the 30 day period may not be accepted.

After your return is delivered to us, we inspect the item to confirm it meets the return conditions. If it qualifies, the refund is issued to the original payment method used at checkout within 7 business days. Your payment provider may take additional time to display the refund in your account.

If you would rather exchange an item, email support@hodgery.com with your order number and the item details. We will explain the steps and confirm what is possible based on stock and eligibility.