Privacy Policy

1. Personal information we collect
When you shop with Hodgery, we collect the details needed to handle your order from start to finish. This can include your name, billing and delivery address, email address, and information connected to payment and fraud checks. We use these details to confirm your order, arrange delivery, and provide support if you contact us about the purchase.

When you browse our website, some information is recorded automatically by standard website technologies. This may include your IP address, device type, browser settings, approximate location based on IP, and how you move through the site. We use this to keep the website running properly, troubleshoot issues, and understand which pages and features are being used.

If you subscribe to marketing emails, we may send messages such as updates, announcements, or offers. You can unsubscribe at any time using the link in the email, and you can also contact us if you need help with your preferences.

2. How we use and manage your information
We use your personal information to provide the services you request, such as processing orders, delivering parcels, and responding to customer service messages. By entering information during checkout, creating an account, or contacting support, you agree that we can use it for those purposes.

Where we want to use your details for something that is not directly related to completing your request, such as marketing, we will do so only when you have given the appropriate permission.

You can ask to access, correct, or remove your personal information by emailing support@hodgery.com. We handle these requests in line with applicable data protection rules, and we may need to verify your identity before making changes.

3. Legal disclosure
We may share personal information where it is necessary to comply with the law, respond to valid legal requests, protect our rights, or enforce our Terms of Service.

4. Website platform and payment services
Hodgery is hosted on Shopify, which provides the e-commerce platform that allows us to offer products and process orders. Information submitted through the store is stored within Shopify’s systems and is protected using security measures intended to keep customer data safe.

Payments are handled by payment providers available at checkout. Payment details are encrypted and processed by those providers under their own policies and security standards. We do not store complete payment card data on our servers.

5. Service providers
To operate the store, we may share limited information with third parties that help us deliver our services. This can include payment processing partners, shipping carriers, customer support tools, and analytics providers. These parties receive only the information needed to perform their role and are required to handle it in line with their own privacy policies and applicable requirements.

If you are redirected away from our store or interact with a third-party service, their rules apply. This Privacy Policy covers only information handled through our website and systems.

6. External websites
Our website may include links to external websites. We do not control those sites and are not responsible for their content, security, or privacy practices. We recommend reviewing the privacy policies of any third-party websites you visit.

7. Analytics tools
We use analytics tools, including Google Analytics, to see how visitors use our site. This helps us understand which pages are useful, how customers navigate, and where improvements may be needed. Analytics data is generally collected in a way that supports reporting and site performance review.

8. Protection of information
We apply reasonable technical and organisational measures to help protect personal information from loss, misuse, and unauthorised access. This includes restricting access to customer data where possible and using security controls within the platform we operate on. No online system can be guaranteed as completely secure, but we take appropriate steps to reduce risk.

9. Cookies and tracking
We use cookies and similar technologies to support core site functions, remember preferences, and understand how the website is used. You can manage cookies through your browser settings, including blocking or deleting them. Please note that disabling cookies may affect parts of the site, including checkout and account features.

10. Updates to this policy
We may update this Privacy Policy to reflect changes to our practices, the platform, or legal requirements. Any new version will be posted on this page and will apply from the date it is published. If the business is transferred or reorganised, customer information may be included among the assets that are transferred, where permitted by law.