Soften the massage chair experience with a back rest pad. A great addition for those looking for a milder massage.
Once your order is placed, you will immediately receive an order confirmation email confirming that your purchase has been received and your items are reserved.
Here is what happens next:
1. Processing & Fulfillment: Our team submits your order directly for preparation and quality inspection.
2. Delivery Scheduling: Because your item ships via specialized freight, the carrier will call you directly at the phone number provided at checkout to schedule a dedicated delivery time slot that fits your schedule.
3. Real-Time Tracking & Support: You’ll receive email updates with full tracking details as soon as your order leaves the warehouse.
If you have any questions before, during, or after delivery, our support team is available to assist you every step of the way:
Email: support@hodgery.com
Phone Support:
Monday to Friday: +12067049217 9:00 AM - 6:00 PM (EST)
Our goal is to ensure you feel completely informed, confident, and supported from the moment you hit order through final delivery.
- Daily cut off: 2:00 PM (EST)
- Processing time: 1 to 2 business days (Monday to Friday)
- Delivery time: 5 to 8 business days (Monday to Friday)
- Shipping costs: Free shipping within the United States
- Timeframe: Return requests must be submitted within 30 days of the delivery date.
- Restocking fees: We do not charge restocking fees when a return is approved.
- Refund handling: Once your parcel is received and the item is checked, refunds are issued within 7 business days.
- Postage for returns: Return shipping costs are paid by the customer.
